Time line for context:
1987 - Born in Uttar Pradesh, India
🧑🏽💻 Product Manager with 12+ years of experience in Digital Payments and Technology | Digital Payments - Acceptance; Expansion; Experience; | Corporate & Transaction Banking |
Professional Life
Senior Product Manager Technical | Digital and Emerging Payments
Location: United States 🇺🇸 | 🗓️ Oct 2022 - Present
Role Description: <change to a paragraph> • Responsible for new payment methods integration and payments expansion for Digital Businesses (Prime Video, Audible, Kindle, and others) in South East Asia and Africa. • Responsible for strategy, discovery, roadmap planning, execution and launch of digital payment products. • Working with internal and external stakeholders to improve customer engagement and adoption of Amazon Payments program and positively drive Amazon flywheel.
Senior Product Manager Technical | Digital and Emerging Payments
Location: Singapore 🇸🇬 | 🗓️ Nov 2020 – Sep 2022
Product Manager, Payments Experiences and Acceptance
Location - Singapore 🇸🇬 | 🗓️ Sep 2018 – Nov 2020
Role Description: <change to a paragraph with 3 bullet points> • Product Manager for Payments Experience portfolio at PayPal responsible for Partnership, Rewards and Voice of Customer initiatives. • Focused to increase customer perception and enable them to earn and burn reward points with PayPal. Partnering with issuers to enable ease of on-boarding and provide better experience. • Working with cross functional teams of designers, front-end engineers, back-end engineers, analytics, PMO and engineering managers to keep the initiatives on track for delivery. • Representing roadmaps, product status and deliverables to Senior Leadership on a regular basis.
Technical Product Manager, Corporate and Transaction Banking
Location - Singapore 🇸🇬 | 🗓️ Apr 2015 – Aug 2018
Role Description: <change to a paragraph> • Collaborated on a daily basis with internal and external stakeholders based across the globe to perform sprint planning and prioritize new changes and backlogs. • Lead DevOps practices across products for Continuous Integration and Delivery practices. • Design, maintain and provide technical solutions based on customer needs, translate business requirements into functional and nonfunctional requirements while removing impediments in delivery. Writing User Stories and detailed FSDs for scoped changes and presenting them to business counterparts. • Identify user requirements through open-ended discussions, creating wireframes and prototypes for products functional and technological enhancements. • Updating and tracking functional and non-functional requirements using Jama, JIRA and Confluence. • Incorporating and enhancing DevOps tools and practices across SDLC.
Senior Software Engineer, Corporate and Transaction Banking
Location - India 🇮🇳 , Germany 🇩🇪 and Singapore 🇸🇬 | 🗓️ Oct 2010 - Mar 2015
Role Description: <change to a paragraph> • Performed source code reverse engineering of a legacy application. • Implemented application and database security management changes for the products. • Enhancement and bug fixing tasks based on products release plan. • Performed security and code quality issue resolution for the product. • Worked on integrating application with multiple downstream and upstream applications.
Education
Professional Graduate Program | Innovation and Entrepreneurship (2020) Stanford University, Stanford Center for Professional Development
Master of Business Administration (MBA) Executive | Finance and Marketing (2016-2018) SP Jain School of Global Management, Singapore
Bachelor of Technology (B. Tech) | Information Technology (2006-2010) APJ Abdul Kalam Technical University, India
- Problem Solving, Product Experimentation, Data Analytics, The Storytelling Sprints from Section 4 (2022)
- Economics for Managers from Harvard Business School Online (2021)
- Behavioural Design from Irrational Labs (2021)
- Payments in Finance Specialization from CFTE (2021)
- Growth Strategy; Product Strategy; and Mastering Product Management from Reforge (2021)
- Open Banking and Platforms in Finance Specialization from CFTE (2020)
- How to Create Tech Products Customer Love from SVPG (2020)
- Artificial Intelligence in Finance from CFTE (2018)
- Entrepreneurship Essentials from Harvard Business School Online (2017)
- Fintech Future Commerce Certificate from MIT Online (2017)
- Business Analytics from Wharton Online (2016)
Honors and Awards
- Received ‘The Team Player’ 2020 award at PayPal for being a true customer and team champion.
- 1st Runner-Up Opportunity Hackathon, 2019 at PayPal.
- Received ‘The Inspirers’ 2019 award at PayPal for inclusion, collaboration and being a customer champion.
- 1st Runner-Up Payments Hackathon, 2019 at PayPal.
- SPOT award for innovation and coming up with new product ideas which helped to increase the auth rate.
- SPOT award for reducing failed customer interaction and improving the payment experience.
- Outstanding Performer award at HCL for 7 consecutive years (2012-2018)
Personal Life
- Conducting presentations internally and externally on Payments and Product Management
- Contributing to the society by active engagement with NGOs through corporate CSR and volunteering.
- Fundraising volunteer since 2017 for Children’s Cancer Foundation, Singapore.
- Active member of Unity, Women@, Wellness and Technology communities in different organizations.
- Counselling fresh graduates and university students on resume writing and career related topics.
- Avid reader of non-fiction books, perpetual learner, constantly tinkering with new gadgets.